Route complex questions to experts without losing the context.

When AI can’t answer, seamlessly escalate the request to the right human. Keep the chat history, metadata, and initial findings so experts don’t start from zero.

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Annotated Screenshot: "Chat → ‘Escalate to Analyst’ → Ticket created with full context."

Great for when...

Ad-hoc Overload

Analysts are drowning in Slack DMs.

Ticketing Friction

Nobody uses the ticketing system (Jira/Asana) because it's too much friction.

Repeated Context

Experts spend 20 mins just getting the context ("what ID are you using?").

Lost Threads

Requests get lost in Slack threads.

Screenshot: Slack thread → "runQL create ticket" → captures question + initial AI attempt.

One-Click Escalation

Convert a Slack conversation into a tracked request with a single click, preserving all prior context and AI attempts.

Screenshot: Analyst view → See queue + "Answer & Publish" button.

Answer & Publish

Analysts can answer the request and simultaneously publish it to the Answers Library, preventing the same question from being asked again.

Related features

Answers Library

Turn answered questions into reusable assets for the whole team.

Data Chat & Search

Ask questions in plain English and get pointed to the right place.

Automated Data Dictionary

Automatically document schemas so everyone knows what fields mean.

Streamline your support.

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